The following will answer most questions regarding our refund/return policy.
Please Note: Phone or email inquiries are answered Monday through Friday. No inquiries will be answered Saturday, Sunday or national Holidays.Our normal shipping time is within 72 hours for parts, builds may take 60-90 days (this is from when your payment is processed, and does not include weekends). Please allow a few more business days for your order to arrive. We use UPS exclusively for all processed orders with signature required for orders over $100. Freight is automatically computed when you go to check out.
Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!
Damaged Merchandise: If your item is damaged when you receive it, you must report the damaged item to us within the next business day of receiving your item. For example, if you receive your item on a Friday, you must contact us by the end of business the following Monday.
Return Authorization Policy
A Return Authorization is required from BlackBird Armament, LLC. for ALL returned merchandise. Please email Info@BlackBird Armament.com for a representative or call 833-BLK-BIRD to acquire your Return Merchandise Authorization Number (RMA).
Once you have received the RMA number, please fill out and print the following which you need to include in your merchandise return package. Please do your best to complete the form in its entirety. If you do not include this form , please be aware that it will greatly impact the amount of time it will take us to investigate and locate whom, what, and where your return came from.
RETURN MERCHANDISE FORM
RMA#:
NAME OF REPRESENTATIVE WHOM PROVIDED THE RMA#:
ITEM RETURNED?
REASON FOR RETURN?
DATE OF PURCHASE?
PURCHASED FROM SALES REPRESENTATIVE or WEBSITE?
SERVICE NEEDED?
WARRANTY CLAIM or CUSTOMER PAY?
CUSTOMER NAME:
RETURN SHIPPING ADDRESS:
CITY:
STATE:
ZIP CODE:
CONTACT NUMBER:
EMAIL ADDRESS:
Non-Authorized Returns
Items that are shipped back to us within 30 days, without proper authorization, is not guaranteed to be accepted and are subject to a 45% restocking fee. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded.
Return freight is the customer’s responsibility. Absolutely no returns will be accepted past 30 days.
Once we receive your item, please allow 7-10 business days before you expect to see your refund. You will see the transaction as Spikes Tactical LLC on your statement. We will email you notifying you that your credit has been issued.
Manufacturers Warranties
Warranties do apply to defective merchandise, Please contact the manufacturer for any manufacturer’s warranty issues.
Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.
Please note that all refunds will be issued less a 10% restocking fee and shipping charges (which may differ from the shipping charge you paid, such as items that are shipped direct from the manufacturer, or items that are shipped from different locations).
All items must be returned within 30 days of the date we shipped the product to you. Absolutely no returns will be accepted past 30 days. Return freight is the customer’s responsibility.
Any items marked “Specials” are not returnable.
All Sales are Final. No Unauthorized Returns Accepted, No Refunds past 30 days.